Job Description

About Us:

RecRoot is a premier staffing and recruitment agency dedicated to connecting talented professionals with opportunities that make a meaningful impact. We are currently recruiting on behalf of our esteemed client in the Mental Health sector in south Edmonton.

Position Overview:

Our client in Mental Health sector is seeking a Receptionist/ Office Administrator. In this role you will serve in a key role in creating a positive and welcoming environment for clients to deliver exceptional mental health services. Your responsibilities will include handling client interactions, managing appointments, and providing administrative support to ensure the smooth functioning of the front desk.

****This is a full time 18 months contract | Must be Canadian PR holder or Citizen | Must have education in Psychology, Counselling, or a closely related field. ****

Location: Edmonton

Type: Full-time Hourly and Contract (18 Months)

Contract Length: 18 Months

Duties & Responsibilities:

Receptionist handling and Client Coordination:

• Answer general and new client calls promptly and professionally.
• Greet and register clients, ensuring a warm and welcoming atmosphere.
• Engage compassionately with clients to ensure they feel heard, accommodated, and encounter a great experience at all times.
• Schedule appointments and manage clinic schedules efficiently.
• Handle client check-in and maintain confidentiality of sensitive information.
• Perform collections calls for delinquent accounts and handle payment transactions.
• Offer client refreshments and contribute to a positive client experience.
• Score and file feedback forms to gather valuable insights.

Administrative:

• Prepare and organize new client electronic charts, ensuing accuracy and completeness.
• Manage supply inventory and maintain a clean reception environment.
• Monitor vendor services and handle distribution of correspondence.
• Maintain a working knowledge of health care plan requirements for accurate assistance.
• Billing responsibilities, including processing claims, collecting payments, and conducting financial transactions.

Staff Support:

• Triage clinical team questions and provide support to the Client Care Coordinator during onboarding procedures for new hires.
• Maintain proficiency in utilizing the Jane Software, Google Workspace, and other necessary tools.

Experience Requirements:

• Minimum 1 year in a receptionist or office administration role in mental health, counselling, or healthcare environments
• Proficiency with scheduling systems, billing, and client-facing administrative duties.
• Demonstrated comfort with technology and software platforms.
• Experience in the Mental Health industry is preferred.

Educational Requirements:

• Post-secondary education in Psychology, Counselling, or a closely related field (degree, diploma, or certificate).

Required Soft Skills:

• Self-motivated, disciplined professional with a proven track record in managing complex tasks independently.
• Uphold excellent time management and organizational skills, coupled with creative problem-solving abilities.
• Proficient with English language for written, reporting, and verbal/oral communication skills.
• Maintain a high level of professionalism, ensuring an uninterrupted work environment with a “can-do” attitude.
• Discreetly handle sensitive information, prioritizing confidentiality and privacy in all client interactions.

Other Requirements:

• Tech-savvy with the ability to handle office management and reception responsibilities.
• Proven troubleshooting skills, skilled at addressing challenges and finding effective solutions.
• Compassionate and people-centric approach.
• Demonstrate a “Can-do” attitude

Nice to Have:

• Previous roles that included hospitality front-line positions in formative years
• Experience in working in a hybrid or remote environment

Please note this is a role in Edmonton south, only applicants living in Edmonton shall be contacted.

How to Apply: Interested candidates may submit their resume here, OR email their resume, cover letter, and salary expectations to info@recroot.ca
Please include the job title in the subject line.
We thank all applicants for their interest, but only those selected for an interview will be contacted.