Location: Remote
Employment Type: Full-time, permanent
Experience Level: Senior (3+ years)
Compensation: $125,000 – $140,000 (based on work location, experience, technical skills, and qualifications)

About Us

RecRoot is a premier staffing and recruitment agency dedicated to connecting talented professionals with opportunities that make a meaningful impact.

About the Role

As a Business Process Consultant (BPC), you play a key role in designing and implementing process solutions that align with a client’s strategic objectives. You will lead process discovery and continuous improvement sessions to identify scalable, efficient solutions that accelerate value through industry best practices.

You will own and deliver workshops in partnership with technical resources to ensure alignment between business needs and system capabilities. Additionally, you will document and prioritize requirements, and support the delivery of solutions that improve how work is managed and help ensure project success.

What You Will Do

• Prepare and lead process discovery and requirements workshops with customer sponsors and key stakeholders to identify requirements and ensure strategic alignment between business objectives and solution design.
• Partner with technical resources to deliver and facilitate workshops (in person or virtually), clearly communicate process recommendations, and manage stakeholder engagement throughout the project lifecycle.
• Identify areas of process and/or platform improvement and recommend solutions to gain efficiencies, improve long-term platform sustainability, and increase adoption rates.
• Advise customers on ServiceNow tools, features, and processes that enhance platform use and deliver additional business value.
• Design and deliver customized ServiceNow solution demonstrations aligned with customer objectives, highlighting key metrics and KPIs to clearly demonstrate business value.
• Manage multiple complex projects or initiatives simultaneously across various customers and ServiceNow platform areas, ensuring effective coordination and timely delivery.
• Communicate effectively with stakeholders to ensure timely and ongoing review of project artifacts and documentation.
• Identify gaps and areas for improvement in BPC team processes, documentation, and methodologies, and recommend solutions to enhance efficiency and consistency.
• Continue learning service delivery solutions, technologies, and methodologies.
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions.
• Demonstrate strong corporate citizenship by completing required administrative tasks (timesheets, feedback forms, internal documentation) accurately and on time.

Required Experience

• 3+ years of ServiceNow experience
• 3+ years of professional consulting experience
• Expert knowledge of at least one ServiceNow suite
• Beginner to intermediate knowledge across multiple ServiceNow suites
• Advanced knowledge of Agile / SAFe practices with strong Product Owner alignment
• Expert, practical experience writing user stories and grooming requirements (backlog refinement)
• Advanced knowledge of at least one relevant industry (e.g., public sector, healthcare, financial services, telecom, etc.)

Certifications / Qualifications

• ServiceNow Certified System Administrator (CSA)
• 1 ServiceNow Certified Implementation Specialist (CIS) certification (module-specific)

How to Apply

Submit your resume (PDF) to info@recroot.ca or apply via our careers page/LinkedIn post. Include your availability and compensation expectations.

RecRoot is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and lived experiences.