Job Description

Job Title: Paralegal - Real Estate Conveyancing (Senior/Intermediate)

Location: Edmonton, AB | On‑site or Hybrid (client in Edmonton)

Travel Requirements: Occasional local travel within Edmonton area for bank, registry, or key/possession logistics

Employment Type: Full‑time Permanent/ContractPermanent / ContractPermanent/Contract

Term : 12months

Hours: 7.25‑hour workday (full‑time)

About Us

RecRoot is a premier staffing and recruitment agency dedicated to connecting talented professionals with opportunities that make a meaningful impact. We are hiring on behalf of an Alberta‑based client group undergoing growth and modernization across multiple practice areas.

Position Overview

We are hiring a detail‑driven Paralegal to run residential (and light commercial) conveyancing files end‑to‑end for an Edmonton‑based law firm. You will coordinate intakes, perform searches, draft/QA all closing documentation, liaise with lenders/brokerages/municipalities/other counsel, and manage registration and post‑closing tasks on tight timelines.

Key Responsibilities

Core (Real Estate)

• File intake/opening, conflicts checks, KYC/IDV, engagement letters, and file closing/archiving.
• Draft, format, and proof: retainer letters, undertakings, correspondence, trust letters, SOA, Closing Funds Summary, payout letters, and final reports using firm templates.
• Calendar/critical date tracking: condition/removal dates, financing, insurance, possession, and registration milestones.
• Searches & diligence: titles and instruments, tax, utilities, estoppel (condo), insurance binders; order and summarize results.
• E‑filing/registration: Land Titles submissions (Alberta), manage rejections, deficiencies, and resubmissions.
• Lender/broker communications: review mortgage instructions, request amendments/conditions, prepare and transmit solicitor’s package.
• Disbursements & trust accounting support: trust requests, payouts, wire/cheque prep, reconciliations; prebills and billing coordination.
• Cross‑party coordination: realtors, brokerages, opposing counsel, municipalities, property managers, tenants/landlords (if applicable).
• Keys/possession logistics and post‑closing follow‑through (e.g., release funds, discharge instructions, follow‑up registrations).

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Must‑Have Requirements

• 3+ years of real estate conveyancing experience in Alberta.
• Hands‑on with Alberta Land Titles (registrations/e‑filings) and SPIN2 searches.
• Proficiency with MS 365 and a practice management/billing system (e.g., Clio, Soluno, PC Law, Cosmolex, Actionstep, Elite).
• Proven ability to run: title/tax/estoppel searches, review lender instructions, prepare SOA & Closing Funds Summary, manage payouts and trust letters, and handle post‑closing.
• Exceptional drafting/formatting and deadline management; professional, client‑facing communication.

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Preferred (Nice to Have)

• Experience with conveyancing platforms such as RealtiWeb, Prolegis, or Resolve.
• Condo/estoppel experience and light commercial conveyancing exposure.
• Process mindset: creating SOPs/checklists; comfort with KPIs (cycle time, on‑time closings).

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Additional Qualifications

• Post‑secondary diploma/certificate in Paralegal Studies or equivalent required; undergraduate degree an asset.
• Good standing with applicable professional associations ifrequiredinyourprovinceif required in your provinceifrequiredinyourprovince.
• Ability to provide two professional references and a brief work sample list (no confidential data).

Security & Compliance

• May require Criminal Record Check and/or enhanced background screening depending on assignment.
• Commitment to confidentiality, conflicts management, records retention, and privacy (PIPEDA/FOIP as applicable).

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Equipment & Work Setting

• On‑site at client’s Edmonton office (hybrid flexibility possible); high‑speed internet and standard legal software provided.
• Secure remote access to firm systems may be enabled per policy.

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Training

• Mandatory onboarding: FOIP/Privacy, Cybersecurity, Information Management, Respect in the Workplace, and practice‑specific SOPs.

How to Apply

Submit your resume (PDF) to info@recroot.ca or apply via our careers page/LinkedIn post. Include your availability and compensation expectations.

Important: Clearly list the registries/tools you use (e.g., Alberta Land Titles e‑services, SPIN2, practice management, and any conveyancing platforms like RealtiWeb/Prolegis/Resolve).

RecRoot is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and lived experiences.

Job Description

Job Title: Senior Service Designer (Contract)

Location: Remote within Canada (occasional in-person meetings in Alberta with reasonable notice)

Travel Requirements: Occasional travel within Alberta for meetings

Employment Type: Full-time Contract

Term: Approx. 1 year (with potential extension of up to 24 months)

Hours: 7.25-hour workday (full-time)

About Us:

RecRoot is a premier staffing and recruitment agency dedicated to connecting talented professionals with opportunities that make a meaningful impact. We are currently recruiting on behalf of an esteemed public sector client for a digital transformation initiative aimed at delivering simpler, faster, and more efficient services.

Position Overview:

We are seeking multiple Service Designers to work on service innovation, program review, and digital transformation initiatives.

As a Service Designer, you will collaborate with cross-functional teams to integrate human-centred design approaches into projects, ensuring services are efficient, effective, and user-friendly. You will be involved in research, prototyping, co-design workshops, testing, and developing service blueprints that guide the transformation of services delivered to citizens.

Key Responsibilities:

• Integrate human-centred design methods into service review and transformation projects.
• Conduct user and behavioural field research, co-design workshops, and prototype testing.
• Develop and document journey maps, service blueprints, process maps, and user stories.
• Perform usability testing and measure service performance.
• Analyze user and employee experiences across multiple channels (web, mobile, phone, face-to-face, etc.) to identify gaps, opportunities, and solutions.
• Co-design and develop new processes, policies, and strategies to drive change management.
• Create and maintain strategy and roadmap documents or diagrams for service improvement.
• Collaborate with program teams to integrate new solutions into current service operations.

Must Have Requirements:

• 3+ years: Experience with service design research and outputs.
• 3+ years: Experience working within a cross-functional product team in an Agile environment.

Preferred Qualifications (Nice to Have):

• 3+ years: Experience planning, conducting, and analyzing findings from qualitative field research, creating representations, and reporting.
• 4+ years: Experience planning, conducting, and analyzing findings from co-designs with service users, creating representations, and reporting.
• 2+ years: Experience planning, observing, analyzing, and reporting on usability testing in both production or prototype systems.
• 3+ years: Experience working as a Service Designer in a cross-functional team to deliver a digital service, including concept testing and prototyping.
• 3+ years: Experience working with change management or other organizational change as part of service transformation and implementation.
• 3+ years: Experience working as a Service Designer on a project comparable in size and complexity to service innovation, program review, and/or digital transformation projects.

Additional Qualifications

• Annotated Portfolio as attachment: All responses must include a personal portfolio of work of the proposed resource. The portfolio must include work samples with brief annotations explaining the work. The portfolio must be uploaded as an attachment to the resume. A link to an online portfolio will not be considered.
• Security Requirements: Upon being hired, may require Criminal Record Check, Enhanced Security Clearance, or RCMP Top Secret Clearance depending on project assignment.
• Equipment: Contractor to provide own equipment (computer, software, etc.); however system access and credentials will be provided.
• Location Flexibility: Primarily remote work; occasional on-site meetings and possible Alberta field travel.
• Training: Mandatory courses include FOIP, Security/Cybersecurity, Information Management, and Respect in the Workplace, plus other required training.

How to Apply:

Please submit your resume and a portfolio (annotated) attachment (PDF or similar format) highlighting relevant work samples, including brief annotations explaining your role in each project.

**Important: The response must include a personal portfolio of work of the proposed resource. The portfolio must include work samples with brief annotations explaining the work. The portfolio must be uploaded as an attachment to the resume. A link to an online portfolio will NOT be considered.

Apply here through the website careers page OR LinkedIn job post OR email your application to info@recroot.ca

RecRoot is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Job Description

Job Title: Client Care Coordinator (PLEASE NOTE: This is an evergreen role that we hire for various clients. If it is posted on the website, that means we are still hiring.)

Location: Edmonton

Travel Requirements: Less than 10%

Employment Type: Full-time and Permanent role (32 to 40 hours a week)

About Us:

RecRoot is a premier staffing and recruitment agency dedicated to connecting talented professionals with opportunities that make a meaningful impact. We are currently recruiting on behalf of our esteemed client in the Healthcare sector.

Position Overview:

Our client, a leading healthcare organization in Edmonton, is seeking a passionate and experienced Client Care Coordinator. In this role, you will serve as a key role within the organization, bringing optimism and organizational skills to the forefront. Your primary focus will be ensuring the delivery of exceptional experiences to clients for mental health services. While taking a hands-on approach to the supervision of our team, you will also actively participate in frontline customer service operations, ensuring a positive and collaborative work atmosphere. The position involves acting as a supervisor to the receptionist and front desk volunteers, making it a unique opportunity for a compassionate administrator to contribute to the well-being of individuals seeking mental health support.

Job Responsibilities:

• Team Leadership: Provide daily supervision and leadership to our Care Team, cultivating a positive and collaborative work atmosphere.
• Care Coordination: Serve as a Care Coordinator, offering assistance to new and existing clients and addressing scheduling gaps resulting from vacations, illnesses, or client needs.
• Administrative Oversight: Enhance the management of email inboxes, phone calls, live chats, and other communications. Assist therapists in various administrative tasks, allowing them to concentrate on client care. Troubleshoot issues related to IT access for telehealth platforms.
• Recruitment and Onboarding: Recruit, hire, and train new team members, including volunteers and interns. Coordinate interviews and facilitate the onboarding process for student interns, team leads, volunteers, and group facilitators.
• Data Management and Reporting: Oversee the generation of regular reporting metrics, supporting data requests crucial for clinic operations and decision-making.
• Client Interaction: Supervise client inquiries and intake assessments, guiding the team in establishing rapport with potential clients. Address any issues related to scheduled therapy sessions and consultations to ensure smooth operations.
• Scheduling and Outreach: Ensure efficient scheduling and allocation of appointments by managing the Care Team’s schedule and therapists’ schedules, while monitoring the waitlist. Lead proactive outreach efforts to guarantee potential clients receive exceptional service, even if they are not yet clients.
• Policy and Procedure Updates: Collaborate with other managers to update and implement policies and procedures that enhance the overall customer experience.
• Customer Service Excellence: Demonstrate and uphold exceptionally high standards for customer experience in all interactions with the Care Team to ensure clients feel welcomed, supported, and have their needs met proactively.
• Issue Resolution: Effectively resolve escalated or challenging issues concerning the client’s experience to ensure client satisfaction.
• Communication Management: Enhance the management of email inboxes, phone calls, live chats, and other communications from clients, referral sources, and therapists.
• Administrative Support: Provide guidance and support to therapists on various administrative tasks, enhancing their ability to focus on client care.
• Documentation and Compliance: Ensure compliance with documentation standards and regulations.
• Social Media and Website: Contribute to social media content and website updates.
• Reception Team Interviews: Conduct interviews for the reception (Volunteers) team.
• Client Intake: Supervise the client intake process, ensuring a smooth experience for potential clients.

Qualifications:

• Minimum of 5 years of experience in a client coordination role, preferably in a healthcare or related setting.
• Bachelor’s degree in Social Work or Psychology, or related field (an experienced Mental Health Practitioner)
• Proven ability to multitask, prioritize daily work alongside larger projects, and effectively manage employees.
• Strong organizational and administrative skills.
• Strong communication skills, demonstrating empathy, responsiveness, and resourcefulness in client interactions.
• Compassionate and empathetic attitude towards clients and colleagues.
• Ability to work collaboratively in a team-oriented environment.
• Demonstrate “Can-do” attitude
• Proven experience in team management.
• Tech-savvy with the ability to handle office management and reception responsibilities.

The starting pay range for this role is $45,000-$50,000. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

How to Apply:

If you are passionate about mental healthcare and possess the qualifications outlined above, we invite you to apply through RecRoot Agency. Please submit your resume detailing your relevant experience and interest in this role.

You may also email your resume at info@recroot.ca

RecRoot Agency is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Application deadline: August 30th, 2025

Job Title: Senior IT Project Manager
Location: Edmonton, AB, Canada, T5J 5C5
Work Model: Hybrid (3 days onsite per week)
Shift: 8:15 AM – 4:30 PM Alberta time, Monday–Friday
Employment Type: Full-Time Contract (Temporary)
Estimated Duration: 13 Months
Compensation: $90 – $100/hour
Industry: Government
C2C Availability: Not available

ABOUT US

RecRoot is a premier staffing and recruitment agency dedicated to connecting talented professionals with opportunities that make a meaningful impact. We are currently recruiting on behalf of a major public sector client for a Senior IT Project Manager to lead critical technology modernization initiatives within Alberta’s Justice and Courts system.

POSITION OVERVIEW

Our client is undertaking a Point-of-Sale (POS) modernization project and other key digital initiatives aimed at improving financial transactions, court fee collection, fine payments, and reconciliation processes. The new solution must integrate with existing court systems, comply with PCI-DSS standards, government cybersecurity and data residency requirements, and support Azure Active Directory authentication.

The Senior IT Project Manager will lead the planning, coordination, and delivery of these projects, ensuring alignment with strategic goals while managing risks, timelines, stakeholders, and change management.

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MUST HAVE REQUIREMENTS

• Education – Candidate must meet or exceed one of the following:
  • University degree in business, management, or related discipline + 5 years of related experience, OR
  • Two-year diploma in business, management, or related discipline + 6 years of related experience, OR
  • One-year certificate in business, management, or related discipline + 7 years of related experience.
• 5 years – Assisting clients with technology, process, organizational design, and IT operations.
• 5 years – Conducting, facilitating, and interpreting impact/risk assessments.
• 5 years – Developing and delivering communications/presentations to executives and multiple organizational levels.
• 5 years – Building and maintaining relationships from front-line staff to executives.
• 5 years – Analytical and problem-solving skills to design creative solutions.
• 5 years – Business writing, communication, and documentation.
• 5 years – Change management.
• 5 years – Information management concepts, privacy, and security (ATIA/POPA/FOIP).
• 5 years – Development of communications plans.
• 5 years – Working with stakeholders on IT applications.

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NICE TO HAVE REQUIREMENTS

• 5 years – Senior management or above in an organization comparable to the Government of Alberta.
• 2 years – Creating flowcharts, diagrams, analyses, roadmaps, mind maps, SWOT, RACI, wireframes, and journey maps.
• 2 years – Evaluating policies, programs, and initiatives.
• 5 years – Leadership and facilitation experience.
• 5 years – Managing projects in organizations of comparable size and complexity.
• 5 years – Cost-benefit analysis (quantitative/qualitative).
• 2 years – Leading digital transformation or digital delivery programs.
• 2 years – Leading large-scale technology changes across organizations.
• 5 years – Financial reporting and modelling.
• 3 years – Government planning and budgeting processes.
• 5 years – Systems development methodologies and life cycles.
• 5 years – Business case development across strategic, business improvement, and IT initiatives.
• 5 years – Developing information management policies, standards, or practices.

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KEY RESPONSIBILITIES

• Lead, facilitate, and document strategic plans aligning with department vision.
• Facilitate stakeholder meetings, workshops, and focus groups.
• Prepare and present strategies, roadmaps, and reports to executives and steering committees.
• Assist with risk and issue management, ensuring mitigation plans are in place.
• Develop and execute change management and communication plans.
• Document initiative backgrounds, options, cost-benefit analyses, and recommendations.
• Provide quality assurance to ensure completeness and accuracy of project documentation.
• Track scope, schedules, risks, and resource requirements, taking corrective action as needed.
• Manage cross-functional teams, ensuring successful product delivery.
• Coordinate approvals, decision-making, and communications between stakeholders, including Alberta Courts, Technology, and Innovation teams.
• Report on progress, performance, and achievement of outcomes.
• Ensure compliance with cybersecurity, data residency, and PCI-DSS requirements.

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HOW TO APPLY

If you possess the qualifications outlined above, we invite you to apply through RecRoot. Please submit your resume via this job post or email it to info@recroot.ca.

RecRoot is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Application Deadline: Open until filled.

Job Description

Location: Canada (Remote)
Travel Requirements: Less than 40%
Employment Type: Full-time and Permanent

About Us:
RecRoot is recruiting on behalf of an innovative company offering SaaS solutions. They are looking for an experienced SaaS Account Manager to manage and grow their client relationships.

Position Overview:
The SaaS Account Manager will work directly with existing clients to ensure they are maximizing the value of the company’s software solutions. You’ll provide support, resolve issues, and identify opportunities for growth and upselling.

Key Responsibilities:

• Develop strong relationships with clients to ensure satisfaction and retention.
• Act as the main point of contact for client queries and service escalations.
• Identify upsell opportunities and collaborate with the sales team.
• Conduct regular product training sessions and provide technical support.
• Assist in renewals and contract negotiations.

Qualifications:

• 3+ years of experience as an Account Manager or Client Success Manager in a SaaS environment.
• Strong communication skills and ability to manage multiple accounts.
• Experience in customer retention, support, and upselling in a SaaS business.
• Familiarity with SaaS platforms and subscription models.

How to Apply: Interested candidates may submit their resume here, OR email their resume, cover letter, and salary expectations to info@recroot.ca
Please include the job title in the subject line.
We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Description

Location: Calgary
Travel Requirements: Less than 10%
Employment Type: Full-time and Permanent (32 to 40 hours a week)

About Us:
RecRoot connects exceptional talent with top-tier opportunities. We’re currently recruiting on behalf of a leading organization in Calgary that is seeking a talented UX/UI Designer to help design seamless and user-friendly digital experiences.

Position Overview:
The UX/UI Designer will work closely with product managers and developers to create intuitive, engaging, and aesthetically pleasing designs for web and mobile platforms. Your role will involve understanding user needs, conducting research, and translating them into well-designed interfaces.

Key Responsibilities:

• Collaborate with product and development teams to design user-centered digital experiences.
• Conduct user research and testing to inform design decisions.
• Develop wireframes, prototypes, and high-fidelity UI designs.
• Create responsive designs that work across multiple devices and platforms.
• Maintain design systems and ensure consistency across user interfaces.

Qualifications:

• Bachelor’s degree in Design, Computer Science, or related field.
• 3+ years of experience as a UX/UI Designer, preferably in a digital product environment.
• Proficiency in design tools such as Adobe XD, Figma, Sketch, or similar.
• Strong understanding of UX principles and best practices

How to Apply: Interested candidates may submit their resume here, OR email their resume, cover letter, and salary expectations to info@recroot.ca
Please include the job title in the subject line.
We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Description

About Us:

RecRoot is a premier staffing and recruitment agency dedicated to connecting talented professionals with opportunities that make a meaningful impact. We are currently recruiting on behalf of our esteemed client in the Mental Health sector in south Edmonton.

Position Overview:

Our client in Mental Health sector is seeking a Receptionist/ Office Administrator. In this role you will serve in a key role in creating a positive and welcoming environment for clients to deliver exceptional mental health services. Your responsibilities will include handling client interactions, managing appointments, and providing administrative support to ensure the smooth functioning of the front desk.

****This is a full time 18 months contract | Must be Canadian PR holder or Citizen | Must have education in Psychology, Counselling, or a closely related field. ****

Location: Edmonton

Type: Full-time Hourly and Contract (18 Months)

Contract Length: 18 Months

Duties & Responsibilities:

Receptionist handling and Client Coordination:

• Answer general and new client calls promptly and professionally.
• Greet and register clients, ensuring a warm and welcoming atmosphere.
• Engage compassionately with clients to ensure they feel heard, accommodated, and encounter a great experience at all times.
• Schedule appointments and manage clinic schedules efficiently.
• Handle client check-in and maintain confidentiality of sensitive information.
• Perform collections calls for delinquent accounts and handle payment transactions.
• Offer client refreshments and contribute to a positive client experience.
• Score and file feedback forms to gather valuable insights.

Administrative:

• Prepare and organize new client electronic charts, ensuing accuracy and completeness.
• Manage supply inventory and maintain a clean reception environment.
• Monitor vendor services and handle distribution of correspondence.
• Maintain a working knowledge of health care plan requirements for accurate assistance.
• Billing responsibilities, including processing claims, collecting payments, and conducting financial transactions.

Staff Support:

• Triage clinical team questions and provide support to the Client Care Coordinator during onboarding procedures for new hires.
• Maintain proficiency in utilizing the Jane Software, Google Workspace, and other necessary tools.

Experience Requirements:

• Minimum 1 year in a receptionist or office administration role in mental health, counselling, or healthcare environments
• Proficiency with scheduling systems, billing, and client-facing administrative duties.
• Demonstrated comfort with technology and software platforms.
• Experience in the Mental Health industry is preferred.

Educational Requirements:

• Post-secondary education in Psychology, Counselling, or a closely related field (degree, diploma, or certificate).

Required Soft Skills:

• Self-motivated, disciplined professional with a proven track record in managing complex tasks independently.
• Uphold excellent time management and organizational skills, coupled with creative problem-solving abilities.
• Proficient with English language for written, reporting, and verbal/oral communication skills.
• Maintain a high level of professionalism, ensuring an uninterrupted work environment with a “can-do” attitude.
• Discreetly handle sensitive information, prioritizing confidentiality and privacy in all client interactions.

Other Requirements:

• Tech-savvy with the ability to handle office management and reception responsibilities.
• Proven troubleshooting skills, skilled at addressing challenges and finding effective solutions.
• Compassionate and people-centric approach.
• Demonstrate a “Can-do” attitude

Nice to Have:

• Previous roles that included hospitality front-line positions in formative years
• Experience in working in a hybrid or remote environment

Please note this is a role in Edmonton south, only applicants living in Edmonton shall be contacted.

How to Apply: Interested candidates may submit their resume here, OR email their resume, cover letter, and salary expectations to info@recroot.ca
Please include the job title in the subject line.
We thank all applicants for their interest, but only those selected for an interview will be contacted.