SaaS Account Manager – Western Canada

Sales and Marketing
Victoria, Vancouver, Saskatoon, Edmonton, Calgary
4 July 2025
Permanent
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Job Description

Location: Canada (Remote)
Travel Requirements: Less than 40%
Employment Type: Full-time and Permanent

About Us:
RecRoot Agency is recruiting on behalf of an innovative company offering SaaS solutions. They are looking for an experienced SaaS Account Manager to manage and grow their client relationships.

Position Overview:
The SaaS Account Manager will work directly with existing clients to ensure they are maximizing the value of the company’s software solutions. You’ll provide support, resolve issues, and identify opportunities for growth and upselling.

Key Responsibilities:

  • Develop strong relationships with clients to ensure satisfaction and retention.
  • Act as the main point of contact for client queries and service escalations.
  • Identify upsell opportunities and collaborate with the sales team.
  • Conduct regular product training sessions and provide technical support.
  • Assist in renewals and contract negotiations.

Qualifications:

  • 3+ years of experience as an Account Manager or Client Success Manager in a SaaS environment.
  • Strong communication skills and ability to manage multiple accounts.
  • Experience in customer retention, support, and upselling in a SaaS business.
  • Familiarity with SaaS platforms and subscription models.

How to Apply: Interested candidates may submit their resume here, OR email their resume, cover letter, and salary expectations to info@recroot.ca
Please include the job title in the subject line.
We thank all applicants for their interest, but only those selected for an interview will be contacted.